Return & Refund Policy

At Armaan Khan Designs, we want every customer to shop with confidence and clarity. We understand that sometimes a customer may need to cancel an order, request a size exchange, report an incorrect product, or raise a concern about a damaged item. This Cancellation, Return & Refund Policy explains how such requests are handled, what conditions apply, and what customers should know before placing an order on our website.

Armaan Khan Designs is a Jodhpur-based fashion label known for vibrant prints, expressive street-style clothing, everyday fashion and accessories. Our collection includes women’s dresses, tops, shirts, bottomwear, wrap-around styles, co-ord sets, men’s clothing, bags, bandanas, scarfs, stoles, caps and other fashion products. Since fashion products involve size, fit, fabric, colour and personal styling preferences, we request customers to read product details carefully before placing an order.

By placing an order with Armaan Khan Designs, you agree to the terms mentioned in this Cancellation, Return & Refund Policy. This policy is created to keep the process transparent, fair and customer-friendly while also protecting the brand from misuse, fake claims and operational loss.

1. Our Customer Service Approach

At Armaan Khan Designs, we value every order and every customer relationship. Our aim is to provide stylish, comfortable and quality-checked products that match the product details shown on our website. Before dispatch, our team tries to check each product for visible defects, correct size, correct item and packaging readiness.

However, in rare cases, issues may happen due to size selection, transit handling, wrong product dispatch, product damage or customer preference change. When such situations occur, our team reviews each case carefully and offers a suitable solution as per this policy.

We request customers to contact us politely and provide complete information so that we can resolve the issue faster.

2. Order Cancellation Before Dispatch

Customers may request order cancellation before the order is dispatched. If your order has not yet been packed, processed or handed over to the courier partner, we may be able to cancel it.

To request cancellation, please contact our support team as soon as possible with your order number, registered phone number, email address and reason for cancellation. Cancellation requests are time-sensitive because many orders are processed quickly after confirmation.

If the order is cancelled before dispatch, a refund may be processed for prepaid orders as per the refund method and timeline mentioned in this policy. For COD orders, no refund is required if no payment has been collected.

3. Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier partner, cancellation may not be possible. At this stage, the shipment is already in transit and courier charges, packaging effort and operational costs have been incurred.

If you no longer want the order after dispatch, you may contact us, and we will guide you based on the order status, product type and applicable policy. In some cases, the order may need to be delivered first and then reviewed under the return or exchange process, if eligible.

For Cash on Delivery orders, refusing the package after dispatch without valid reason may affect future COD availability. Repeated refusal of COD shipments may result in restriction of COD service for that customer.

4. Cancellation by Armaan Khan Designs

Armaan Khan Designs reserves the right to cancel any order under certain circumstances. This may include, but is not limited to:

Product being out of stock
Incorrect product price due to technical error
Payment failure or incomplete payment
Suspicious or fraudulent transaction
Incorrect or incomplete shipping address
Unreachable customer for COD verification
Repeated COD refusal or fake order history
Courier non-serviceability at the customer’s PIN code
Unexpected operational or production issue
Violation of website terms or policy misuse

If a prepaid order is cancelled by Armaan Khan Designs, the eligible refund will be processed as per the applicable refund method. If a COD order is cancelled, the customer will be informed where necessary.

5. Product Availability and Stock Issues

Although we try to keep website stock updated, there may be rare cases where a product becomes unavailable after the order is placed. This can happen during sale periods, high order volume, stock mismatch, quality rejection or inventory update delay.

If a product is unavailable, we may contact the customer to offer an alternative product, size change, store credit or refund. If the customer does not want an alternative, the amount paid for the unavailable product will be refunded where applicable.

6. Return Eligibility

Return eligibility depends on the product type, condition, reason for return and the timeline of reporting. A product may be considered for return only if it meets the conditions mentioned below:

The product is unused, unworn and unwashed
The product has all original tags, labels and packaging
The product is not altered, damaged or stained by the customer
The return request is raised within the allowed timeline
The issue is supported with clear photos or videos where required
The product belongs to a return-eligible category
The product passes quality inspection after reaching us

Products that fail inspection may not be accepted for return, refund or exchange.

7. Return Request Timeline

Customers should raise return, exchange, damaged product or incorrect product requests within the timeline mentioned on our website or communicated at the time of purchase. For issues such as wrong product, missing item, damaged item or tampered package, the request should ideally be raised within 24 to 48 hours of delivery.

For size-related exchange or eligible return requests, customers should contact us as early as possible after receiving the order. Delayed requests may not be accepted because product condition, usage and packaging become difficult to verify after a long period.

Customers are advised to check the product immediately after delivery.

8. Mandatory Unboxing Video

For claims related to missing items, wrong products, damaged products, used-looking products or package tampering, an unboxing video may be required. The video should clearly show the sealed package before opening, the opening process and the product received inside.

An unboxing video helps us verify genuine claims and resolve issues faster. Claims without proper proof may be rejected if the issue cannot be verified.

We strongly recommend recording an unboxing video for every order, especially if the package appears damaged, opened, re-taped or suspicious at the time of delivery.

9. Damaged Product Received

If you receive a damaged product, please contact our support team within the allowed timeline with your order number, clear photos, unboxing video and a description of the damage.

After reviewing the issue, if the damage is verified and accepted, Armaan Khan Designs may offer one of the following solutions:

Replacement of the same product, if available
Exchange with another product, if approved
Store credit for future purchase
Refund, where applicable
Repair or correction, if suitable and agreed

Please do not use, wash, alter or remove tags from a damaged product if you wish to raise a claim.

10. Incorrect Product or Size Received

If you receive a product different from what you ordered, or if the size sent by us is different from the size mentioned in your confirmed order, please contact us with order details and proof.

Once verified, we may arrange replacement, exchange or another suitable resolution. The product must be unused, unworn, unwashed and returned with original tags and packaging.

Please note that size dissatisfaction due to customer’s own size selection may be treated as a size exchange request, not as a wrong product issue.

11. Size Exchange Policy

Fashion fit can vary depending on body type, fabric, silhouette and personal preference. We request customers to check size charts carefully before placing an order.

If a product does not fit and size exchange is available for that product, customers may request an exchange subject to stock availability and policy conditions. The product must be unused, unworn, unwashed, undamaged and returned with original tags and packaging.

Size exchange may not be available for all products, sale items, clearance products, customized items, accessories, hygiene-sensitive products or products specifically marked as non-exchangeable.

If the requested size is not available, we may offer store credit, alternative product option or another solution as per company policy.

12. Exchange for Another Product

In some cases, customers may request exchange for a different product. Such requests may be accepted at the discretion of Armaan Khan Designs and may depend on product condition, category, price difference, stock availability and pickup serviceability.

If the new product price is higher, the customer may need to pay the difference amount. If the new product price is lower, the balance may be adjusted as store credit depending on the case.

Shipping charges, COD charges or reverse pickup charges may apply where applicable.

13. Non-Returnable and Non-Exchangeable Products

Certain products may not be eligible for return or exchange. These may include:

Products purchased during final sale or clearance sale
Products marked as non-returnable or non-exchangeable
Customized or made-to-order products
Altered products
Used, worn, washed or damaged products
Products without original tags or packaging
Products with perfume, makeup stains, sweat marks or dirt
Accessories where return is restricted for hygiene or handling reasons
Gift cards, store credits or vouchers
Products damaged due to customer handling
Products reported after the allowed timeline

Armaan Khan Designs reserves the right to decide return or exchange eligibility after inspection.

14. Colour, Print and Fabric Variation

We make every effort to display product colours, prints and fabric textures accurately on our website. However, slight variations may occur due to lighting during photography, screen brightness, device display settings, fabric dyeing, printing process, handwork, production batch differences or natural textile behaviour.

Minor colour variation, print placement difference, fabric texture difference or small handmade irregularity may not be considered a defect. Such variations are common in fashion and textile products, especially printed and design-led clothing.

Customers are requested to read product details and view images carefully before placing an order.

15. Return Pickup and Reverse Shipping

If a return or exchange request is approved, reverse pickup may be arranged where courier service is available. In some areas, reverse pickup may not be possible due to courier limitations. In such cases, the customer may be asked to self-ship the product to the address provided by Armaan Khan Designs.

Reverse shipping charges may be borne by the customer or Armaan Khan Designs depending on the reason for return and policy approval. If the return is due to wrong product, damaged product or verified mistake from our side, we may bear the reverse shipping cost where applicable.

If the return is due to size issue, personal preference, customer cancellation after delivery or change of mind, shipping or reverse pickup charges may be deducted or charged separately.

16. Product Inspection After Return

Once the returned product reaches us, it will go through a quality inspection. Our team will check whether the product is unused, unworn, unwashed, undamaged, has original tags and matches the return request.

If the product passes inspection, the approved refund, exchange or store credit process will move forward. If the product fails inspection, the request may be rejected, and the product may be sent back to the customer. Re-shipping charges may apply.

Inspection decisions are made to protect fairness and prevent misuse of return policies.

17. Refund Eligibility

Refunds are approved only after the return request is accepted and, where applicable, the returned product passes inspection. Refund eligibility depends on order type, payment method, product category, reason for refund and policy conditions.

Refunds may be offered in cases such as:

Order cancelled before dispatch
Product unavailable after prepaid order
Wrong product sent and replacement unavailable
Damaged product verified and accepted
Duplicate payment confirmed
Failed transaction received by us
Approved return as per policy

Refunds may not be approved for products that are used, washed, damaged by customer, returned without tags, reported late or marked as non-returnable.

18. Refund Method

For prepaid orders, approved refunds are generally processed to the original payment method used during purchase. Depending on payment gateway and bank processing timelines, the amount may take a few working days to reflect in the customer’s account.

For Cash on Delivery orders, refund may be processed through bank transfer, UPI, store credit or another method decided by Armaan Khan Designs. Customers may need to provide correct bank account details, UPI ID or other required information for refund processing.

Armaan Khan Designs will not be responsible for delays caused by incorrect bank details, wrong UPI ID, payment gateway delays, bank holidays or customer-side errors.

19. Refund Timeline

Once a refund is approved, we will try to process it within a reasonable business timeline. After processing from our side, the actual credit may take additional time depending on payment gateway, bank, card network, UPI platform or wallet provider.

Typical refund timelines may range from 5 to 10 working days after approval and processing, but this may vary depending on the payment provider. In some cases, bank or gateway delays may take longer.

Customers can contact us with their order number if the refund does not reflect after the expected timeline.

20. Shipping Charges, COD Charges and Deductions

Shipping charges, COD charges, reverse pickup charges, payment gateway charges or handling charges may not be refundable unless the return or cancellation is due to an error from Armaan Khan Designs.

If a return is approved for reasons such as size issue, customer preference or change of mind, applicable shipping or reverse logistics charges may be deducted from the refund or charged separately.

If an order received free shipping based on minimum order value and returned items reduce the final order value below the free shipping threshold, shipping charges may be adjusted from the refund where applicable.

21. Refund in Store Credit

In some cases, Armaan Khan Designs may offer store credit instead of direct refund. Store credit can be used for future purchases on our website, subject to the terms provided at the time of issue.

Store credit may be offered for size exchange issues, product unavailability, return approvals, sale items or customer preference cases. Store credit may have validity, usage restrictions or category limitations.

Store credit is generally not transferable and may not be redeemable for cash unless specifically mentioned.

22. Sale, Discounted and Promotional Orders

Orders placed during sale, discount campaigns, festive offers, clearance sale or promotional events may have different return, exchange or refund conditions. Some sale items may be eligible only for exchange, some may be eligible only for store credit, and some may be final sale with no return or exchange.

Customers should read sale terms carefully before placing an order. If a product is marked as final sale or non-returnable, return or refund requests may not be accepted unless there is a verified wrong product or damaged product issue.

23. Customized or Made-to-Order Products

Customized, altered, personalized or made-to-order products are generally not eligible for cancellation, return or exchange once production has started. Such products are specially created or adjusted according to customer request and may not be resold.

If a customized product is damaged or incorrect due to our mistake, the issue will be reviewed and resolved as per case validity.

24. Refusal of Delivery

If a customer refuses to accept a delivered order without valid reason, especially in the case of COD orders, it may be treated as failed delivery. Repeated refusal can result in COD restriction, order cancellation or requirement of prepaid payment for future orders.

For prepaid orders refused at delivery, refund eligibility will be reviewed after the package returns to us and passes inspection. Shipping, return shipping and handling charges may be deducted where applicable.

25. Address Issues and Customer Unavailability

If an order is returned due to incorrect address, incomplete address, wrong phone number, customer unavailability, unreachable phone, or failed delivery attempts, Armaan Khan Designs may not treat it as a normal cancellation.

For re-dispatch, additional shipping charges may apply. For refund, shipping and return charges may be deducted where applicable.

Customers are responsible for entering correct and complete shipping details at the time of order placement.

26. Policy Misuse and Fraudulent Claims

Armaan Khan Designs reserves the right to reject cancellation, return, exchange or refund requests if misuse, fraud, false claims, damaged-by-customer products, fake unboxing videos, repeated suspicious behaviour or policy abuse is detected.

Examples of misuse may include returning used products, claiming damage after wearing, sending back a different product, removing tags, refusing repeated COD orders, making false missing item claims or manipulating payment disputes.

We may restrict future orders, COD service, exchange requests or other services for customers involved in repeated policy misuse.

27. How to Raise a Request

To raise a cancellation, return, exchange or refund request, please contact our customer support team through the official contact details available on our website.

Please provide:

Order number
Customer name
Registered phone number or email address
Product name
Reason for request
Clear photos, if required
Unboxing video, if required
Payment proof, if payment-related
Preferred resolution, if applicable

Incomplete requests may take longer to process or may not be accepted if required proof is missing.

28. Important Customer Instructions

To help us serve you better, please follow these instructions:

Check product details and size chart before ordering
Record an unboxing video after delivery
Report issues within the allowed timeline
Do not use, wash or alter products before reporting
Keep original tags and packaging safe
Share clear photos and videos for faster verification
Use only official communication channels
Do not return products without approval
Do not send products to any address without confirmation from us

Products returned without approval may not be accepted or may be sent back at customer cost.

29. Changes to This Policy

Armaan Khan Designs reserves the right to update, modify or change this Cancellation, Return & Refund Policy at any time. Any changes will be posted on this page and will apply from the date of update.

Customers are advised to review this policy before placing an order, especially during sale periods, festive offers or promotional campaigns.

30. Final Statement

At Armaan Khan Designs, our aim is to provide a fair and transparent shopping experience. We want customers to enjoy our colourful prints, expressive silhouettes and everyday fashion with confidence. At the same time, we also need to ensure that cancellations, returns and refunds are handled responsibly and fairly.

We carefully review every genuine concern and try to provide the best possible solution as per policy. Whether it is a size issue, wrong product, damaged item or order cancellation request, our team is here to guide you through the process.

Thank you for choosing Armaan Khan Designs — a Jodhpur-based fashion label created for vibrant prints, street-style energy, comfort and affordable designer fashion.