Privacy Policy

At Armaan Khan Designs, we respect your privacy and understand the importance of protecting your personal information. When you visit our website, browse our collections, create an account, place an order, contact our support team or interact with our brand online, you may share certain personal details with us. This Privacy & Data Protection Policy explains how we collect, use, store, protect and manage that information.

Armaan Khan Designs is a Jodhpur-based fashion label offering clothing and accessories such as women’s dresses, tops, shirts, bottomwear, wrap-around styles, co-ord sets, men’s clothing, bags, bandanas, scarfs, stoles, caps and other fashion products. As an online fashion brand, we use customer information only for genuine business purposes such as order processing, delivery, payment support, customer service, website improvement and communication.

By using our website or placing an order with Armaan Khan Designs, you agree to the terms mentioned in this Privacy & Data Protection Policy. We request you to read this policy carefully before using our website or sharing your personal information with us.

1. Our Commitment to Your Privacy

Your trust is important to us. We are committed to handling your personal information responsibly, transparently and securely. We do not sell your personal information to third parties. We do not misuse your data. We collect only the information that is required to provide you with a smooth shopping experience and better customer service.

Our privacy practices are designed around simple principles: collect information only when needed, use it only for genuine purposes, protect it carefully, and give customers clarity about how their data is handled.

2. Information We Collect

When you use our website, we may collect different types of information depending on how you interact with us. The information we collect may include:

Personal details:
Your name, phone number, email address, billing address, shipping address and other contact details provided by you while creating an account, placing an order or contacting us.

Order details:
Information about products purchased, order value, size selected, colour selected, payment method, order date, delivery address, order status, return or exchange request and customer support history.

Payment-related information:
When you make an online payment, payment processing is generally handled by secure third-party payment gateways. We may receive limited transaction details such as payment status, transaction reference, order amount and payment confirmation. We do not store your complete card number, CVV, UPI PIN, net banking password or sensitive payment authentication details.

Website usage information:
We may collect technical and usage-related information such as IP address, browser type, device type, operating system, pages visited, time spent on the website, product views, cart activity and general browsing behaviour. This helps us understand how customers use our website and how we can improve the shopping experience.

Communication information:
If you contact us through email, phone, WhatsApp, contact form, social media or any other support channel, we may keep a record of your communication to help resolve your query, complaint, request or feedback.

Marketing preferences:
If you subscribe to updates, offers, newsletters or promotional communication, we may store your communication preference so we can send relevant updates. You may choose to opt out of promotional communication where such an option is available.

3. How We Use Your Information

We use your information for business, service and customer support purposes. The main reasons we may use your information include:

To process and confirm your order
To pack and dispatch your products
To deliver your order to the correct address
To share order updates, shipping details and tracking information
To process payments, refunds, cancellations, exchanges or returns
To verify Cash on Delivery orders, where required
To respond to your queries, complaints or support requests
To improve our website, product selection and customer experience
To prevent fraud, misuse, fake orders or unauthorized transactions
To send important updates related to your order or account
To communicate offers, launches or promotional updates, if applicable
To comply with legal, tax, accounting or regulatory requirements
To improve product recommendations and website performance

We use customer information only in ways that are relevant to our relationship with you as a customer, visitor or user of our website.

4. Account Creation and Customer Profile

If our website allows account creation, you may choose to create a customer account by providing details such as name, email address, phone number and password. Your account may help you view order history, save addresses, manage details and shop more conveniently.

You are responsible for maintaining the confidentiality of your login credentials. Please do not share your account password with anyone. If you believe your account has been accessed without permission, please contact us immediately so we can assist you.

Armaan Khan Designs will not be responsible for losses caused by misuse of your account due to password sharing, weak passwords, public device login or negligence from the user’s side.

5. Order and Delivery Information

To complete your order, we need to share necessary details with our courier or logistics partners. This may include your name, delivery address, phone number, order number and package details. This information is shared only for delivery-related purposes.

Courier partners may contact you directly through call, SMS or other communication methods to deliver your order, confirm location or resolve delivery issues. We recommend that customers provide accurate address and contact details to avoid delivery delays.

6. Payment Security

Online payments on our website may be processed through secure third-party payment gateways. These payment service providers follow their own security standards and privacy policies. Armaan Khan Designs does not store complete debit card, credit card, CVV, UPI PIN, net banking password or other sensitive payment authentication details.

We may receive confirmation of whether the payment was successful, failed, refunded or pending. This information is used only to process your order and maintain transaction records.

Customers are advised not to share OTPs, banking passwords, card PINs, UPI PINs or sensitive financial details with anyone claiming to represent Armaan Khan Designs. Our team will never ask you for such confidential payment information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience. Cookies are small files stored on your browser or device that help websites remember certain information.

Cookies may help us:

Remember items in your cart
Understand website traffic and customer behaviour
Improve page loading and browsing experience
Show relevant products or recommendations
Measure marketing campaign performance
Enhance website security and functionality

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website features such as cart functionality, login experience or personalized browsing.

8. Use of Analytics and Marketing Tools

We may use analytics tools, advertising tools, pixels or similar technologies to understand how visitors interact with our website. These tools may help us track page visits, product views, conversions, browsing patterns and campaign performance.

This information helps us improve product display, website layout, category structure, customer journey, advertising effectiveness and overall brand communication.

Marketing tools may also help us show relevant ads or offers to customers who have visited our website or shown interest in our products. Any such activity is done to improve the customer experience and business communication.

9. Promotional Communication

If you provide your email address, phone number or other contact details, we may use them to send order updates, service messages and promotional communication. Promotional communication may include new collection launches, offers, sale updates, product recommendations, styling ideas or brand announcements.

You may opt out of marketing communication where an unsubscribe or opt-out option is provided. However, even if you opt out of promotional communication, we may still send important service-related messages such as order confirmation, payment status, shipping updates, refund information or policy-related communication.

10. Sharing of Information with Third Parties

We do not sell your personal information. However, in order to operate our business and provide services to you, we may share limited information with trusted third parties such as:

Courier and logistics partners
Payment gateway providers
Website hosting and technology service providers
Customer support tools
Marketing and analytics service providers
Legal, tax or accounting professionals, where required
Government, legal or regulatory authorities, if legally required

Information is shared only to the extent necessary for the relevant service or legal purpose. We expect our service partners to handle customer information responsibly and securely.

11. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration or disclosure. We may use technical, administrative and operational safeguards to protect customer data.

However, no online platform, internet transmission or electronic storage method can be guaranteed to be completely secure. While we work to protect your personal information, customers should also take care when using online services.

Please ensure that you use secure networks, protect your passwords, avoid sharing OTPs and do not provide sensitive information through suspicious links, fake calls or unauthorized messages.

12. Data Retention

We may retain your personal information for as long as necessary to fulfil the purposes mentioned in this policy. This includes order processing, customer support, accounting, legal compliance, fraud prevention, dispute resolution and business record keeping.

Order and transaction records may be retained for tax, accounting and legal requirements. Customer support records may be retained to help us resolve future queries or maintain service history.

When information is no longer required, we may delete, anonymize or securely store it as per business and legal requirements.

13. Customer Rights and Choices

Depending on applicable laws and website functionality, you may request access, correction or deletion of certain personal information shared with us. You may also request changes to your contact details or shipping information before order dispatch.

Customers may contact us for:

Updating account information
Correcting name, phone number or address details
Opting out of promotional communication
Requesting information about order-related data
Raising concerns about privacy or data handling

Please note that certain information may need to be retained for legal, tax, accounting, fraud prevention or order record purposes, even if deletion is requested.

14. Children’s Privacy

Our website and products are intended for general customers and online shoppers. We do not knowingly collect personal information from children without appropriate consent. If a minor uses our website, it should be under the supervision of a parent or guardian.

Parents or guardians who believe that a child has shared personal information with us may contact us for assistance.

15. Third-Party Links

Our website may contain links to third-party websites, payment pages, social media platforms, courier tracking pages or external services. Once you leave our website and visit a third-party platform, their privacy policy and terms will apply.

Armaan Khan Designs is not responsible for the privacy practices, security standards, content or actions of third-party websites or platforms. We recommend that you review their privacy policies before sharing any personal information.

16. Social Media Interaction

If you interact with Armaan Khan Designs through Instagram, Facebook, WhatsApp, or any other social media or messaging platform, the information you share may also be subject to the privacy policy of that platform.

Comments, messages, tags, reviews, photos or other content shared publicly on social media may be visible to other users depending on your privacy settings. Please avoid sharing sensitive personal or payment information through public comments.

17. Reviews, Testimonials and User Content

If you share reviews, testimonials, photos, styling images or feedback with us, we may use such content for brand communication, website display, social media, marketing or promotional purposes, subject to applicable consent and platform practices.

Customer reviews help other shoppers understand product quality, fit, styling and experience. We may display your name, review, rating or shared content in connection with our products, where appropriate.

If you want any shared content removed, you may contact us and we will review your request.

18. Fraud Prevention and Misuse Protection

We may use customer information to detect and prevent fraud, fake orders, suspicious activity, payment misuse, repeated COD refusal, unauthorized access, website abuse or policy violations.

In cases of suspicious behaviour, Armaan Khan Designs may hold, verify, cancel or restrict orders. We may also limit services such as Cash on Delivery for customers with repeated failed deliveries, refusals, fake order patterns or misuse.

This is done to protect genuine customers, our business operations and service partners.

19. Changes to This Privacy Policy

Armaan Khan Designs reserves the right to update, change or modify this Privacy & Data Protection Policy at any time. Any changes will be posted on this page with the updated policy content.

Customers are advised to review this policy from time to time to stay informed about how we protect and use personal information. Continued use of our website after policy updates means you accept the revised terms.

20. Contact Us

If you have any questions, concerns or requests related to this Privacy & Data Protection Policy, you may contact Armaan Khan Designs through the contact details available on our website.

When contacting us, please provide your name, order number if applicable, registered phone number or email address, and a clear description of your request. This will help us respond faster and more accurately.

21. Final Statement

At Armaan Khan Designs, privacy is not just a formal policy; it is part of the trust we aim to build with every customer. We value the confidence you place in us when you shop from our website, share your personal details or interact with our brand.

Our goal is to provide a shopping experience that is stylish, smooth, secure and transparent. From browsing our colourful collections to receiving your order at your doorstep, we want you to feel comfortable knowing that your information is handled with care.

Thank you for trusting Armaan Khan Designs — a Jodhpur-based fashion label created for expressive style, vibrant prints, everyday comfort and customer-first service.